One of our returning students appears greyed out in iDeaL, what does this mean?

Created by David McLean, Modified on Wed, 15 Apr at 9:40 AM by iDeaL Support

If a student's name is greyed out on the Manage Users page the student has been suspended.

Please let us know the students' name, NSN and class group by submitting a Helpdesk ticket. We'll unsuspend the student and allocate them to their class group for you.